Preview of the new Jamela Resources Consulting website. The pages, search and animations work as they will live. The contact form does not send from here.
JamelaResources Consulting

Programmes

Priority programmes for leaders, professionals and operational teams.

Our learning portfolio can be customised by audience, sector, delivery mode, duration and organisational context, through accredited pathways or tailored programmes.

Courses by level Request a programme

Courses by level

Fundamentals, Intermediate and Advanced

Five course tracks, each in three levels, so people can start where they are and build as their roles grow. Choose a track to see what each level covers.

Banking & Risk Management

How banks work, how risk is identified and controlled, and how it is governed.

Fundamentals Intermediate Advanced

Fundamentals

Banking & Risk Management: Fundamentals

For New entrants, graduates, operations and support staff, and managers who work with banks.

You will learn to

  • Explain how banks make money and how money moves through the financial system
  • Name the main types of risk and where they arise
  • Describe the regulatory landscape and the three lines of defence
  • Recognise fraud and money-laundering red flags

Topics

  • How banks work: deposits, lending and payments
  • Retail, business and corporate banking
  • Credit, market, liquidity, operational, compliance and cyber risk
  • Risk appetite, controls and incidents
  • Regulatory landscape: Banks Act, FSR Act and Twin Peaks, FICA, POPIA, National Credit Act
  • The three lines model
  • Customer due diligence and fraud awareness
Request this course
Intermediate

Banking & Risk Management: Intermediate

For Analysts, officers, team leaders, risk and compliance champions, and product and operations managers.

You will learn to

  • Identify and assess risks using risk and control self-assessments
  • Analyse credit applications and monitor portfolio quality
  • Interpret capital and liquidity measures at a working level
  • Design controls and key risk indicators, and run incident reviews

Topics

  • Credit analysis and monitoring
  • Expected credit loss concepts (IFRS 9)
  • Operational risk: RCSAs, KRIs and loss events
  • Liquidity, market and interest-rate risk concepts
  • AML/CFT: KYC, transaction monitoring and reporting
  • Fraud and cyber-risk management
  • Risk reporting and dashboards
  • Case studies and simulations
Request this course
Advanced

Banking & Risk Management: Advanced

For Senior managers, heads of risk and compliance, executives and board committee members.

You will learn to

  • Design or strengthen an enterprise risk management framework and risk appetite
  • Use stress testing and scenario analysis in decisions
  • Embed risk culture and accountability
  • Prepare for regulatory engagement and lead risk governance

Topics

  • Enterprise risk management and ISO 31000
  • Risk appetite, limits and capital planning (ICAAP concepts)
  • Stress testing and scenario analysis
  • Operational resilience and business continuity
  • Model risk and data governance
  • Risk culture and conduct
  • Board and regulator reporting
  • Emerging risks: cyber, climate, third-party and AI
Request this course

Programme status. Offered as customised, non-credit-bearing programmes built around your products, policies and context, unless listed in our accreditation scope.

Digital Transformation

From understanding digital change to setting strategy and governing it.

Fundamentals Intermediate Advanced

Fundamentals

Digital Transformation: Fundamentals

For All staff and managers who are new to digital change.

You will learn to

  • Explain what digital transformation is, and what it is not
  • Describe customer-centred digital journeys
  • Recognise key technologies: cloud, data and analytics, automation and AI
  • Practise a digital mindset and basic agile ways of working

Topics

  • What digital transformation means
  • Customer journeys and experience
  • Cloud, APIs, data, automation (RPA) and AI in plain language
  • Digital mindset and agile basics
  • Cybersecurity and privacy awareness (POPIA)
  • Working with technology teams
Request this course
Intermediate

Digital Transformation: Intermediate

For Project and product owners, business analysts, team leaders and change agents.

You will learn to

  • Map customer journeys and redesign processes
  • Build and defend a business case
  • Prioritise initiatives and run agile delivery
  • Track benefits with clear measures

Topics

  • Journey and process mapping
  • Automation opportunities
  • Product ownership and agile delivery
  • Business cases and benefits tracking
  • Data-driven decision making
  • Security and privacy by design
  • Vendor and partner management
  • Adoption and change planning
Request this course
Advanced

Digital Transformation: Advanced

For Executives, heads of digital and strategy leads.

You will learn to

  • Set a digital strategy and operating model
  • Establish digital governance, architecture principles and funding
  • Lead culture change and capability building
  • Evaluate partnerships, ecosystems and responsible AI use

Topics

  • Digital strategy and operating models
  • Portfolio governance and funding
  • Architecture and platform thinking
  • Data strategy and governance
  • Ecosystems, partnerships and open finance
  • Responsible AI governance
  • Digital talent and culture
  • Measuring value
Request this course

Programme status. Offered as customised, non-credit-bearing programmes built around your products, policies and context, unless listed in our accreditation scope.

Change Management

Helping people through change, from first awareness to enterprise strategy.

Fundamentals Intermediate Advanced

Fundamentals

Change Management: Fundamentals

For All employees and supervisors.

You will learn to

  • Understand why people resist change and how change is experienced
  • Describe common models: Kotter's eight steps, ADKAR and Bridges' transition model
  • Identify who is affected by a change
  • Communicate change clearly

Topics

  • The human side of change
  • Change models: Kotter, ADKAR, Bridges
  • Stakeholder identification
  • Communicating change
  • Personal resilience through change
  • Your role in a change
Request this course
Intermediate

Change Management: Intermediate

For Change agents, project managers, HR business partners and managers leading change.

You will learn to

  • Assess change impact and readiness
  • Build stakeholder, communication and training plans
  • Manage resistance and build change-champion networks
  • Measure adoption

Topics

  • Change impact and readiness assessment
  • Stakeholder and communication plans
  • Training and adoption planning
  • Resistance management
  • Change-champion networks
  • Adoption metrics
  • Change in projects and systems rollouts
Request this course
Advanced

Change Management: Advanced

For Senior leaders, transformation-office leads and heads of change.

You will learn to

  • Design an enterprise change strategy and portfolio
  • Coach sponsors and leaders through change
  • Build organisational change capability
  • Realise benefits and sustain change

Topics

  • Enterprise change strategy
  • Sponsorship and leadership alignment
  • Change portfolio management
  • Restructuring and culture change
  • Labour-relations and union engagement
  • Change capability and maturity
  • Benefits realisation and sustainment
Request this course

Accreditation alignment. Where the relevant authority permits, content can be aligned to registered Services SETA short programmes, including Apply the principles of change management in the workplace (115407); Formulate recommendations for a change process (252021). Programme status and approved delivery arrangements are confirmed before enrolment.

Facilitation Skills

Running sessions that people learn from, from first workshop to strategy table.

Fundamentals Intermediate Advanced

Fundamentals

Facilitation Skills: Fundamentals

For New trainers, team leaders and subject-matter experts who present or train.

You will learn to

  • Apply adult-learning principles
  • Plan a session with clear outcomes
  • Use basic facilitation tools: questions, flip charts and small groups
  • Manage time and participation

Topics

  • How adults learn
  • Session planning and outcomes
  • Opening and closing a session
  • Questioning and listening
  • Group activities and energisers
  • Managing time and participation
  • Giving clear instructions
Request this course
Intermediate

Facilitation Skills: Intermediate

For Training facilitators, HR and learning-and-development practitioners, and workshop leaders.

You will learn to

  • Design interactive learning with case studies, simulations and role plays
  • Facilitate virtual and blended sessions
  • Handle difficult participants and group dynamics
  • Check learning during and after a session

Topics

  • Interactive design: cases, simulations, role plays
  • Virtual and blended facilitation
  • Group dynamics and difficult participants
  • Formative assessment and feedback
  • Visual aids and digital tools
  • Evaluating a session
Request this course
Advanced

Facilitation Skills: Advanced

For Senior facilitators, master trainers, consultants and executives who run strategy sessions.

You will learn to

  • Facilitate strategy and multi-stakeholder workshops
  • Work with large or conflict-laden groups
  • Design multi-day programmes and learning journeys
  • Coach other facilitators and evaluate impact

Topics

  • Strategy and stakeholder workshops
  • Large-group methods
  • Facilitating conflict
  • Programme and learning-journey design
  • Train-the-trainer and facilitator coaching
  • Assessment, moderation and evidence for accredited programmes
  • Impact evaluation (Kirkpatrick levels)
Request this course

Programme status. Offered as customised, non-credit-bearing programmes built around your products, policies and context, unless listed in our accreditation scope.

Soft Skills

The communication, relationship and thinking skills behind every role.

Fundamentals Intermediate Advanced

Fundamentals

Soft Skills: Fundamentals

For All staff, interns and new employees.

You will learn to

  • Communicate clearly in speech and writing
  • Recognise and manage emotions at work
  • Work well in a team
  • Manage time and workload

Topics

  • Listening and clear communication
  • Business writing and email
  • Emotional intelligence basics
  • Teamwork and collaboration
  • Time and workload management
  • Professional conduct and service mindset
Request this course
Intermediate

Soft Skills: Intermediate

For Team leaders, supervisors and experienced staff.

You will learn to

  • Influence others and speak up with confidence
  • Handle conflict and difficult conversations
  • Negotiate practical agreements
  • Solve problems and present ideas

Topics

  • Assertiveness and influence
  • Conflict management
  • Feedback and difficult conversations
  • Negotiation
  • Critical thinking and problem solving
  • Presentation skills
  • Stress management and resilience
Request this course
Advanced

Soft Skills: Advanced

For Managers, senior leaders and professionals preparing for leadership.

You will learn to

  • Communicate strategically and with presence
  • Lead through influence
  • Negotiate high-stakes agreements
  • Coach others and lead diverse teams

Topics

  • Executive presence and strategic communication
  • Leading through influence
  • High-stakes negotiation
  • Coaching and mentoring
  • Cultural intelligence
  • Decision making under pressure
  • Building high-performing teams
Request this course

Accreditation alignment. Where the relevant authority permits, content can be aligned to registered Services SETA short programmes, including Apply workplace communication skills (8647); Apply principles and concepts of emotional intelligence (252031); Interpret and manage conflicts within the workplace (114226); Conduct negotiations to deal with conflict situations (117853), and 4 more. Programme status and approved delivery arrangements are confirmed before enrolment.

Learning portfolio

Nine learning areas

Representative programmes below are starting points. We shape duration, depth and format to your needs.

Management & leadership

  • Supervisory management
  • High-performance leadership
  • Women in management
  • Strategic planning
  • Change management
  • Coaching and mentoring
  • Negotiation
  • Emotional intelligence
  • Team performance

Public sector, governance & finance

  • Public administration
  • Batho Pele
  • Municipal governance
  • Councillor and ward committee practice
  • Public and municipal finance
  • Ethics
  • Risk
  • Fraud prevention
  • Monitoring and evaluation
  • Service-delivery improvement

Human resources & employee relations

  • HR business partnering
  • Recruitment and selection
  • Labour relations
  • Discipline and grievance
  • Diversity and inclusion
  • Talent management
  • Performance management
  • Workplace relationships

Project & organisational capability

  • Project management
  • Project-team effectiveness
  • Report writing
  • SOP design
  • Process mapping
  • Organisational development
  • Strategic implementation
  • Problem solving and decision making

Knowledge management

  • Knowledge management fundamentals
  • Knowledge audits
  • Communities of practice
  • Knowledge transfer and retention
  • Intellectual capital
  • Learning-organisation development

Office & personal effectiveness

  • Office administration
  • Personal assistant development
  • Business writing
  • Email and telephone etiquette
  • Customer service
  • Time and workload management
  • Microsoft Office
  • Presentation and communication skills

People, team & organisational alignment

  • Team building and cohesion
  • Organisational values
  • Cultural intelligence
  • Team identity and purpose
  • Collaboration
  • Resilience and employee engagement

Financial services & banking

  • Banking fundamentals
  • Credit, market, liquidity and operational risk
  • Enterprise risk management
  • AML/CFT and fraud prevention
  • Regulatory awareness
  • Digital transformation
  • Change management in financial services

Soft skills

  • Communication and listening
  • Emotional intelligence
  • Teamwork and collaboration
  • Influence and assertiveness
  • Conflict management
  • Negotiation
  • Presentation skills
  • Resilience
  • Executive presence

Customisation. Programme architecture can combine workshops, accredited unit standards, workplace assignments, coaching, action-learning projects and management reporting to meet the client's required outcome.

Safety, wellness & work readiness

Practical programmes for safer, healthier and more work-ready organisations

These programmes support legislative awareness, employee wellbeing, resilience and readiness for productive participation in the workplace.

Health & occupational safety

  • Occupational Health and Safety Act overview and legal awareness
  • Health and safety representative and committee development
  • Incident and accident investigation
  • Hazard identification and risk assessment
  • Emergency preparedness, fire safety and response
  • PPE, ergonomics and manual handling
  • Working at heights, confined spaces and hazardous substances awareness
  • Occupational safety-management systems and ISO 45001 awareness

Workplace wellness

  • Employee wellness programme design and implementation
  • Mental-health awareness and psychosocial wellbeing
  • Stress management, resilience and burnout prevention
  • Substance-abuse awareness and prevention
  • HIV/AIDS and TB awareness in the workplace
  • Disability awareness, inclusion and reasonable accommodation
  • Financial wellness and personal-finance capability
  • Gender-based violence awareness and peer-support development

Work readiness

  • Employability skills, CV preparation and interview readiness
  • Workplace communication, etiquette and professional conduct
  • Teamwork, collaboration, problem solving and critical thinking
  • Digital literacy and foundational computer skills
  • Entrepreneurship and self-employment readiness
  • Workplace rights, labour-law awareness and learnership readiness

Programme status. Unless specifically listed in the accreditation scope, these courses are offered as customised non-credit-bearing interventions, or through an approved delivery arrangement confirmed at contracting.

Accredited or customised

The right pathway for the outcome you need

Some needs call for a registered qualification. Others are best served by a focused, tailored programme. We'll help you choose.

  • Registered qualifications through our QCTO, LGSETA and Services SETA accreditation
  • Registered short programmes and unit standards, as focused short courses or components of a broader pathway
  • Customised, non-credit-bearing workshops and masterclasses
  • Virtual and blended delivery where it suits your workforce

Browse approved qualifications and programmes

Search our accredited scope by title or ID across QCTO, PSETA, LGSETA and Services SETA.

Open accreditation

Looking for a specific programme?

Tell us the audience, outcome and timeline. We'll propose the accredited or customised route that fits.

Request a programme